Creating connected experiences—paired with the demands of new generations— has shifted the paradigm for hospitality companies. The drive to acquire new customers and secure long-term loyalty is key to success.
Our teams design and deploy new technology, data, and business operations strategies for meaningful customer engagement. We also understand the importance of designing solutions that are right-sized for the people and processes within your organization, bringing deep industry knowledge that enables us to hit the ground running on day one.
We apply advanced analytics to generate ROI from higher-value insights on guest segments, ultimately enabling the design of compelling, personalized, and predictive experiences. We then focus on optimizing IT operations for data delivery and analysis.
We help clients optimize their tools and services that drive informed decision-making, enable internal collaboration between IT and the business, and activate platforms for meaningful guest engagement. In addition, we help hospitality leaders build road maps to resolve technical debt, freeing the capacity to seize new opportunities
Experience Design and Deployment
We help brands create and activate anticipatory experiences that meet a guest’s needs to maximize loyalty and advocacy.
We provide a cost-effective solution that delivers differentiating, value-added services, and our delivery model is flexible by design.
The Talent Gap
We help clients understand the future of work and the workplace in the context of associate experience to create a road map for hiring, skill set development, and training. We empower service teams to integrate analytics into their daily work in order to exceed expectations.>
Our Hiring Methodology
Our selection process is based on a structured and systematic approach, which is proactive, detailed, and target-oriented. This process begins with understanding the clients’ needs and goes all the way to follow-up with both clients and candidates post recruitment.
We will conduct a background check on the candidates you will hire before the offer is formally extended,
Creative Global Consulting remains in touch with the hired candidate(s) after he/ she has started on the assignment.